Privacy Notice


Lipreading Skills Privacy Notice.

Your privacy and the security of your personal information is extremely important and we are committed to protecting your privacy when you visit our website and provide your details for our classes. We aim to only make responsible use of your data.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site.

From time to time we may add or change functions, features or products to our website or add or change our services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Notice. We will make every effort to inform you of any changes.

What data do we collect?

We may collect, store and use the following kinds of personal information about individuals who visit and use our website: Information you supply to us. You may supply us with information about you by filling in the contact form on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, email address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform.
  • Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

How do we collect your data?

Most of the data that we collect from you, is provided voluntarily by you.

We collect data and process data when you:

  • Contacting us through our contact page.
  • Registering online or booking onto one of our courses.
  • When providing a quote for classes in lipreading skills.
  • Voluntarily providing background information to your hearing loss to help assist us in providing lipreading and managing hearing loss classes.
  • When responding to enquiries, correspondence or contact requests.
  • When you use or view our website via your browser’s cookies.

Please note that we do not purchase personal information from third party lead generating services.

How do we use your data?

We collect your data so that we can:

  • Contact you, following your enquiry or to reply to questions.
  • Send you information that you have requested.
  • Contact you with regards to information on lipreading and managing your hearing loss classes.
  • Provide quotes for lipreading and managing hearing loss classes
  • Deal with complaints.
  • Provide information legally required by law or to fulfil a contract.
  • The information which we collect from our website is used to administer our site including troubleshooting and statistical purposes. To improve our site to ensure that content is presented in the most effective manner for you and for your computer. For security and debugging as part of our efforts to keep our site safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information.

How do we store your data?

We store your information on a password-controlled computer securing through encrypted cloud database services. We keep personal information for only as long as necessary for our business purposes and to meet our legal obligations.

Where other programmes are used, such as cloud back-up services, which we do not control, steps have been taken to ensure that data stored in this way are kept according to GDPR requirements.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for up to 5 years or for after your last expression of interest, unless you ask us to remove this information from our records before then.

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it is treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us via email. And you do so at your own risk. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free. Once we receive your information, we make our best effort to ensure its security on our systems.  Our personal computers and spreadsheets that we use for the work are all password protected and stored on a portable drive.


We may like to send you information which we think might be of interest about our classes or information on lipreading and managing your hearing loss. You have the right at anytime to request for this information not to be sent to you.

Your data protection rights

We would like to make sure that you are fully aware of all of your data protection rights.  Every user is entitled to the following:

  • The right to access – You have the right to request from us copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information which you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that our company restrict the processing of your person data under certain conditions.
  • You have the right to object to processing – you have the right to object to us processing your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collect to another organization or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact at:

What are cookies?

Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, to understand how you use our website, as well as to assess the effectiveness of our marketing.

What types of cookies do we use?

There are a number of different types of cookies, however our website uses:

Functionality – We use these cookies so that we can recognize you on our website and remember your previously selected preferences.  A mix of first-party and third-party cookies are used. They are used in numerous ways, such as to inform us what language and location you are in, to analyse visitor traffic and track preferences through Google Analytics and to ensure the fast loading of the website. We also have links on our website to other websites and to our social media sites

Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links your followed and information about your browser, device and your IP address.

How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email:

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113.

(Updated 18 November 2020)

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